Effective Date: February 15, 2026
Website: www.tropicoils.shop
Company: Tropic Oils – by Combo Logistics
1. Overview
At Tropic Oils, we provide premium natural oils and butters. If you are not satisfied with your purchase, you can request a return or refund under the conditions below.
2. Return Eligibility
You can request a return if:
- You received a damaged or defective product
- We sent the wrong product
- The product is significantly different from its description
To qualify for a return:
- Contact us within 7 days of receiving your order
- Keep the product unused and in its original packaging
- Provide proof of purchase
3. Non-Returnable Items
We do not accept returns for:
- Used or opened products
- Products damaged through misuse or improper handling
- Orders sent back without approval
- Clearance or final sale items (if applicable)
4. Refund Process
After we receive and inspect your return:
- We will inform you whether we approve or reject the refund
- If approved, we will issue the refund to your original payment method
- Your payment provider may take 5–10 business days to complete the refund
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us immediately at:
Email: contact@tropicoils.shop
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
Our team will review the issue and resolve it as quickly as possible.
6. Return Shipping
You may need to cover the return shipping cost unless we sent a defective or incorrect product. Shipping costs are not refundable.
7. Order Cancellation
You can cancel your order only if we have not processed or shipped it yet.
To request a cancellation, contact us immediately at:
contact@tropicoils.shop
8. Contact Information
If you have questions about returns or refunds, contact us:
Tropic Oils
Website: www.tropicoils.shop
Email: contact@tropicoils.shop